• What is Verified By Visa and Secure Code?

Verified By Visa (from Visa) and Secure Code (from MasterCard) are new services that enable you to use a password (of your choice) with your NBAD Visa and MasterCard respectively, giving you added assurance that only you can use your credit card to make purchases over the Internet. These services are being provided to all NBAD Visa and MasterCard holders free of charge.

• What types of card transactions are covered by the service?

VBV/SC service will cover all your Visa and MasterCard credit card transactions.

• What are the Benefits of VBV/SC?

• An added level of security to online payment transactions. The service aims to reduce Internet fraud and make online shopping secure and safe for customers.

• Allows you, the customer, to actively protect your Visa card and MasterCard from unauthorized use for e-commerce transaction on the internet.
  
  
• VBV/SC provides enhanced online security that is convenient and simple to use. There is no special software application to install on your PC or browser - so you are not tied to one PC.
  
  
• How do I register for the VBV/SC service?

Once you have your VBV/SC Activation Codes, please visit our website www.nbad.com and click on the Verified By Visa Icon to access the registration page for registering each of your Visa card(s). Then click on the SecureCode Icon to register each of your MasterCard credit card(s).

The registration process for Verified By Visa and SecureCode are similar. During the registration process, you will be prompted to enter your Card number, Name as on the card, Activation Code provided to you and CVV2 (last 3 digits on the signature panel on the reverse of the credit card), then choose your permanent VBV/SC password and your Personal Assurance message. (your Personal Assurance message will appear on a pop-up window whenever you make an online purchase at a participating merchant website).Once you have registered your credit card(s), you will be able to use the VBV/SC service right away at participating merchant websites on the internet.

• What happens when I shop at participating merchant sites without registration?

When you shop at participating merchant websites (VBV/SC enabled sites), the system will automatically recognize that you are a non-registered user and will transfer you to the registration page and prompt you to complete the registration process as mentioned in Q4 above. If you fail to register, your transaction may be DECLINED.

• Can I continue shopping on the Internet without registering?

You may continue to shop only at non-participating websites, however, the transactions are not afforded the security / protection available at participating merchants sites.

• What if I do not receive my Activation Code by mail, or I misplace it after acknowledging for it?

In this case, you need to request for a new Activation Code. All you need to do is approach any NBAD branch and complete the Verified By Visa/Secure Code Request Form. You will soon receive your new Activation Code in the mail. Then proceed as explained above. On the whole, you should try to complete the registration process at your earliest convenience, so that you can begin to avail of the additional security benefits that come with this service.

• How does VBV/SC work when making purchases at participating merchant websites?

• You will select the goods or services you want from the participating merchant website and proceed to the payment page.

• Enter your NBAD Visa or MasterCard credit card number and the participating merchant website connects with NBAD to check whether your card is secured with by VBV/SC.

• If you have already completed the VBV/SC registration process, the VBV/SC pop-up window will appear on your computer screen displaying your Personal Assurance Message. The Personal Assurance Message was designed to reduce the risk of fraudulent merchants presenting false credentials to unknowing internet users in order to gain access to personal financial information. The appearance of your very own personal assurance message gives you the assurance that the screen presented to you by the merchant is authenticated by NBAD.

• Confirm your Personal Assurance Message, then enter your VBV or SC password, depending on which credit card you are using to make the purchase. NBAD will then confirm your identity to the merchant.

• Your payment is authorized and your order is placed. It’s that simple.

• Can I register with my existing Visa or MasterCard or do I need to apply for a new Card?

You can register with a current and active NBAD Visa or MasterCard. Credit cards which have expired or have a status other than normal will not be eligible for the service, until renewed/regularized.

• When my card is automatically renewed, does my permanent VBV/SC password need to be changed?

No, Not at all. When your Visa or MasterCard is automatically renewed, you can continue to use the same VBV/SC password.

• If I replace my Visa/MasterCard, does my permanent VBV/SC password get affected?

Yes. If you have replaced your Visa/MasterCard and your card number has changed, then you will need to register for the VBV/SC Service again. You can do so quite simply, by filling the Verified By Visa/Secure Code Request Form available at any NBAD branch. You will soon receive your new Activation Code. Thereafter, follow the steps mentioned in the item relating to registration.

• What if I forget my permanent VBV or SC password?

If you have forgotten your permanent VBV or SC password, you will need to register for the service again. You should approach any branch and complete the Verified By Visa/Secure Code Request Form, after which you will receive you new Activation Code. Thereafter, follow the steps mentioned in the point for registration.

• How does the participating merchant website know that I have registered for VBV/SC?

Participating merchant websites will automatically recognize your Visa card or MasterCard credit card number if you have already registered it for the VBV/SC service.

• Is my permanent password and Personal Assurance Message securely held?

Indeed, it is. Such security information is stored in encrypted form in NBADs secure servers. Additionally, each time you perform a VBV/SC e-commerce transaction at a participating merchant website, your password and card details are communicated using a high level of encryption.

• Do I need any special equipment or software?

No. All you need is an Internet connection and Internet Explorer or Netscape browser software version 4.0 or above. To find out if your browser is compatible, go to the “Help” menu in the upper right of your browser and select the “About” option. It should tell you what version is installed on your computer.

• Using VBV/SC, can I perform e-commerce transactions from a different computer than the one where I registered from?

Yes. You can make purchases at a different computer. However, in this regard, we always recommend that you perform your e-commerce transactions from your personal computer at home or office, since at publicly available terminals, it is possible that various key capture programs and other undetectable devices may be operational, without your knowledge or express consent.

• What are some of the tips I should be aware of while performing e-commerce transactions over the internet?
  • Use a secure browser - look for an “s” after the “http” in the web page address or URL.
  • Look for the “Verified By Visa/Secure Code” mark. This is the indication that the merchant website is also participating with Visa and MasterCard to make the internet more secure for e-commerce.
  • Keep your password secret. Just as you keep your ATM code secret, keep your VBV/SC permanent password secret.
  • Use the Internet to compare between shops before buying online
  • Compare products and prices before you buy - click around to find your item at the best price.
  • Protect your card details. Only give your Visa or MasterCard details when making purchases, do not provide them to anyone (including Bank staff) for any reason.
  • Check delivery and return policies. Before completing an online transaction, read the delivery and return policies on the online store’s home page. Find out if you can return items and who bears the cost.
  • Keep a record of your transactions - just in case you need to return an item or have a question about your purchase.

Policy Conditions

1. Includes only primary cardholders.
2. Minimum age for entry is 18, insurance cover ceases on attaining age 65
3. Entry or Exit into the scheme is allowed at any time.
4. Re-Entry of a cardholder is subject to the following conditions: * Cover will only operate after a 3 month waiting period * Medical evidence of good health may be required
5. Permanent and Total Disability; If the cardholder is totally and permanently disabled due to an accident/sickness, & hence unable ever again to follow his own occupation/ any other occupation for which he is reasonably fitted. * the disability should result within 90 days of the accident/ sickness.
6. Temporary Total Disability; If the cardholder is totally and temporarily unable to follow his normal occupation. The disability should result within 90 days of the accident / sickness.
7. Critical illness; Benefits payable, subject to a waiting period of 120 days from the date of joining the scheme. * Illness has not been contracted prior to joining the scheme. *For the claim to be paid, the claimant must survive 30 days from the day of diagnosis. * Diagnosis must be by a recognized medical authority in the U.A.E. * Covered Critical Illness - cancer, coronary artery bypass surgery, heart attack, renal failure, stroke. (for further details, please refer to the Policy document)
8. The cover shall terminate on :*The date on which cardholder cancels Credit Shield. /*The date on which card account becomes overdue by 6 months. For Critical Illness – in addition to the above, benefits shall expire on the date of the first occurrence of the event on which Critical Illness benefit becomes payable.
9. In the event of a claim, please notify the Bank within 90 days of the incident giving rise to the claim, together with the supporting evidence required. Critical Illness claims must be notified within 90 days of the diagnosis
10. This policy is in accordance with and subject to U.A.E Law.

Policy Exclusions

Benefit will not be payable if death/disability occurs directly or indirectly as a result of any of the following causes:

• Exclusions for Life Cover Claims
• Active participation in a war or in warlike operations.
• Exclusions for Disability Benefits including Critical Illness
• Active participation in a war or in warlike operations.
• Attempted suicide or self inflicted injury.
• Any breach of the law or assault provoked by the Cardholder.
• Being under the influence of alcohol/drugs other than in line with the directions of a registered medical practitioner.
• Aviation, gliding or any other form of flight. However fare-paying passengers of a recognized airline / charter service are covered. Airline crew while on duty are also covered.
• Hazardous sport/riding /driving in any form of race/ competition.
• Involvement in any underwater activity.
• Nuclear fusion/fission or radioactive contamination.
• Mental illness or disease.
• Pregnancy, childbirth or abortion, or any of their complications.
• Any pre-existing disease or medical impairment.
• Infection from any HIV, AIDS or any AIDS-related condition.