Detailed information’s about SMS services

 

Transaction Type	Explanation
Deposit to Account	This means any credit to your account you will get sms alert with the amount credited, date, time and currency
Withdraw from Account	This means any debit from your account you will get sms alert with the amount credited, date, time and currency
Deposit to Credit Card	This means when you credit money to your credit card you will get sms alert with the amount, date, time & currency
SALARY	This means when your monthly salary hit your account you will get sms alert with the amount credited, date, time & currency
Loans including Personal Loan Car Loan Escan Loan Term Loan	This means if you have loan you will get sms alert with the amount debited, date, time & currency
Cheque Deposit	This means when cheque credited to your account you will get sms alert with the amount credited, date, time & currency
Cheque Withdrawal	This means when cheque debited from your account you will get sms alert with the amount debited, date, time & currency
Amount Transfer	This means if you transfer money from NBAD account to another NBAD account you will get sms alert with the amount debited, date, time & currency
Amount Transfer to External Party	This means when you made utility payment from your account you will get sms alert with the amount debited, date, time & currency
nbadOnline	This means whenever a remittance or payment is made from your account to a third party through nbadOnline you will get sms alert with the amount debited, date, time & currency
NBAD Arrow Service	This means whenever you made payment from your mobile to a third party you will get sms alert with the amount debited, date, time and currency

Frequently Asked Questions.

1. What is SMS alert service?
   SMS alert service intimates a customer by SMS whenever a remittance or payment is made from the customers account.
   
   
2. How do you subscribe/unsubscribe for SMS alert service?
   All customers who have provided their mobile numbers while opening their account are automatically enrolled for this service. If you have not provided your mobile number already, please call NBAD CALL at our toll free number 800 2211(+ 971 2 6666164 from outside UAE), and ask them to enroll you for SMS Alert Service, by providing your telephone number.

   If you want to unsubscribe from SMS alert system for any reason, you may contact the same numbers given above.

3. Is there any fee for SMS alert service?
   No, SMS alert service is a free service provided by the bank in the interest of its customers. If at all, any service fee is introduced at the later stage, the same will be communicated to the customers at least one month before the commencement of such fees.
4. Does SMS alert system cover all transactions through nbadOnline?
   No, all transaction under nbadOnline are not covered under SMS alert system. Only transactions that involved movement of funds from the customer's account to a third party will be intimated by SMS. The two types of transactions that are covered under SMS alert system are Remittances and Payments.
   
5. What is the purpose of SMS alert system?
   apart from implementing world class security systems, we thought it was best to alert our customers about any third party transactions, as and when it occurs. This way, we can eradicate even the remotest possibility of misuse of our customers' accounts.
   In today's world, many people remain apprehensive about using internet banking channels and are concerned about online frauds happening around the world.

   We at NBAD are concerned not only about providing customer friendly services, but also about our customers apprehensions and confidence.
   

6. Sometimes I get message which says "An attempt/request for payment/remittance has been made from you Account no:---- through nbadOnline on/at ----------. Regards, NBAD"
   What does this mean?
   An "attempt/request" indicates a 'timed out transaction' which may or may not have been completed.

   Hence this message DOES NOT mean that there has been a fraudulent transaction. However, if there were no transaction that were initiated, please report the matter to NBAD CALL (800 2211) (+ 971 2 6666164 from outside UAE).
   If such an incident occurs, please report the matter immediately to NBAD CALL, at our toll

7. What do I do if I receive an SMS reporting a transaction, when I have not done any transaction? free number 800 2211 (+ 971 2 6666164 from outside UAE). We will provide adequate attention to the matter immediately.