| 1. How can I apply for nbadOnline Access?
|
Any NBAD customer with at least one Current / Call or Savings
account may apply for nbadOnline Access. Please fill in the application
form at any of our branches; or download it from here, sign the form after you have completed it
and mail it to:
Internet Banking Unit
National Bank of Abu Dhabi
P O Box 4, Abu Dhabi
United Arab Emirates |
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| 2. Can I apply for nbad Online if I have
a Joint Account at the bank? |
| Yes, you may apply for nbadOnline access if you have a Joint Current,
Call or Savings account. Besides signing the application form, all the joint
account holders should also sign the declaration form which can be requested
by fax or email from our customer service representatives on toll free 8002211. |
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| 3. When can I use nbadOnline? |
| The nbadOnline service is available 24 hours a day, 7 days a week
except for foreign currency remittance requests which is available only
from 8am to 1pm, Saturday to Thursday. |
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| 4. What will I be able to do with nbadOnline?
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| You will be able to access your accounts, view the statements,
transfer funds between your Current, Call or Savings accounts, pay your
utilities and Credit Card Bills, send money to any non NBAD account holders
world wide, download account information into Excel, Quicken or MS Money,
send & receive secure e-mail, request for cheque books, change your
personal details and many more. |
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| 5. Are there any fees associated with using
nbadOnline? |
| No. There are no additional fees for using nbadOnline. However
remittance requests involve charges. |
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| 6. How do I search for a particular transaction
I have carried out through nbadOnline and/or other channels? |
| A) You may search for all your transactions from Accounts, Transfers,
Payments and Remittance screens by the criterias available. |
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| 7. How does nbadOnline protect my privacy?
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| Keeping customer information secure and using it only as our customers
would want us to is a top priority for all of us at NBAD. For details regarding
our customer privacy and security policy, please refer to the Privacy and
Security section located on the nbadOnline Welcome page. |
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| 8. What do I have to do if I suspect any
of my transaction detail is incorrect? |
| Please email us at nbadOnline@nbad.com
or call us on Toll Free 800 2211 (8:00 a.m. to 11:00 p.m., Saturday to Thursday)
for assistance. |
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| 9. Can I change my Password? |
| Yes. As an added security feature, you will have the option of
changing your password as often as you feel it is appropriate. This is done
through the customise function from the nbadOnline left menu. In addition
to that the password we issue you at sign up is only valid for the first
log in and you will be forced to change it as soon as you successfully log
in to nbadOnline. |
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| 10. What happens if I forget my password?
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| If you enter 5 times the wrong password, your access to nbadOnline
will be disabled. If this happens, please call the Customer Support at Toll
Free 8002211 for further assistance. |
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| 11. Who may I pay through nbadOnline´s "Payments"
option? |
| You may pay anyone who has an account with us through nbadOnline
(including your Etisalat, E-Vision, DEWA, ADWEA , AADC & Credit Card
Bills) provided you have the correct information such as the account number
of the person you are paying to. |
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| 12. What are the charges for an e-Transfer?
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| Please go to e-Transfer Charges Page |
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| 13. Apart from Etisalat, which other utility
companies can I pay through nbadOnline? |
| Besides Etisalat, you can also pay your E-Vision, Dubai Electricity
& Water bills (DEWA), Al Ain Distribution Company (AADC) and Abu Dhabi
Water & Electricity bills (ADDC or ADWEA) from nbadOnline. |
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| 14. What are the charges for using nbadOnline?
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| nbadOnline is offered to all eligible customers free of charge.
However, there are charges for e-Transfers. |
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| 15. What if I don’t have enough money in
my account for the bill payment to process? |
| When the payment is requested and there are insufficient funds
in the account, your request will not be processed and your bills will not
be paid. |
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| 16. When can I request for "Payments" or
"Remittance"? |
| Payments in AED (to another NBAD account holder) are processed
24 hours a day. Remittance involving foreign currencies are processed on
the same day it is requested provided we receive such request before 1:00
p.m. Saturday to Thursday (except public holidays). |
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| 17. Can I edit payee details? |
| No. You will have to set up a new payee with the changes and delete
the old payee. |
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| 18. What does the "status" field indicate
on the Payment History Page? |
Status Value Definitions:
Pending: The payment
is not yet processed, but the request is submitted successfully.
Successful:
The payment is processed and sent successfully.
Failed:
The payment has failed due to insufficient funds or the payment details
for the beneficiary were wrong. |
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| 19. When will my account be debited for all
payments I have requested? |
| nbadOnline will debit your account at the moment your payment
is requested for the total amount due (amount requested, plus charges if
any). |
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| 20. How do I add the optional "Payments"
option if I did not select it when I applied for nbadOnline? |
| You may send us an email from the mail option within nbadOnline
requesting for any optional services to be added to your access, including
payments. Once we have added this option, we will notify you by email. |
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| 21. Which web browsers can I use with nbadOnline?
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| For security reasons, we want to be assured that your information
does not travel over the Internet without encryption. Therefore, we require
that you use a web browser that supports SSL encryption. We recommend Netscape
Navigator 4.7 or greater and Microsoft Internet Explorer 5.0 or greater.
If you are not using an SSL-enabled browser, you will be unable to access
nbadOnline. Please contact the Customer Support Helpdesk at Toll Free 8002211
for further information. |
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| 22. Do I have to modify my browser settings
in order to use nbadOnline? |
| In most cases, no. However, if you are experiencing difficulties
connecting to nbadOnline, please check your browser settings to ensure both
the Java Scripting and strong encryption options are enabled. Our website
and nbadOnline screens look best if your screen resolution is 800 x 600
or higher. |
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| 23. How can I be sure clicking on an item
was successful? |
| You can determine whether clicking on an item was successful one
of two ways. First, in most cases your mouse pointer will change shape to
an hourglass (watch dial on an Apple Macintosh) while the request is being
processed. Secondly, the status bar at the bottom of the nbadOnline window
indicates when your computer is communicating with the nbadOnline system
or waiting for information. If no status information is shown or updated
for several seconds, it´s possible that your click wasn´t detected by the
software or that there is a communication problem. |
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| 24. What are the system requirements to use
nbadOnline? |
Your computer must meet the following requirements to use nbadOnline.
Windows 95/98/2000/ME/XP and Windows NT (version 4.0 or greater)
| Item |
Requirement |
| Item |
Requirement |
| Processor |
486 or greater |
| Random Access Memory (RAM) |
8MB – Minimum 16MB – Recommended |
| Internet Connection |
Modem 14.4kbps – Minimum 28.8kbps – Recommended or an ISDN
Line |
| Mouse / TouchPad / etc. |
IBM® compatible mouse or other pointing device. |
Windows 3.1
| Item |
Requirement |
| Processor |
486 or greater |
| Random Access Memory (RAM) |
8MB – Minimum 16MB – Recommended |
| Internet Connection |
Modem 14.4kbps – Minimum 28.8kbps – Recommended or an ISDN
Line |
| Mouse / TouchPad / etc. |
IBM compatible mouse or other pointing device. |
Macintosh (System 7.1, 8.0 or greater)
| Item |
Requirement |
| Processor |
Any PowerMac® or greater |
| Random Access Memory (RAM) |
12MB |
| Available Hard Disk Space |
20MB |
| Internet Connection |
Modem 14.4kbps – Minimum 28.8kbps – Recommended or an ISDN
Line |
| Mouse / TouchPad / etc. |
Macintosh compatible mouse or other pointing device. |
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| 25. Who do I contact if I have a technical
problem? |
| You can call the Customer Support Helpdesk Toll Free at 8002211.
You can reach us between 8am and 11pm Saturday to Thursday, or E-mail your
question to nbadonline@nbad.com.
Send us your name and telephone number and we will be happy to assist you.
If you are having problems with your computer equipment or your Internet
Service provider, you will need to contact their Customer Support areas
for assistance. |
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| 26. How often is my account information updated?
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| The balance and the information on all transactions of your accounts
are updated real time up to the time of enquiry, except for cards information. |
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| 27. How long does the Bank keep my transaction
details online? |
| Through nbadOnline you may view details of transactions that took
place during the current statement cycle plus one month (from the day you
applied for nbadOnline). |
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| 28. What information can I obtain for my
Credit Card accounts? |
You can view the following information for your cards (including
supplementary cards):
- Summary showing the credit limit, available limit, full payment due, minimum
payment due and payment due date for all your cards.
- Transaction history for billed transactions plus current statement for
all your cards. |
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| 29. Can I transfer funds to my Fixed Deposit
account? |
| No, you can not transfer funds into your Fixed Deposit Account
as that would constitute opening a new account. Please visit your branch
if you wish to open another Fixed Deposit account. |
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| 30. Is there a maximum limit on the amount
of funds I can transfer? |
| For transfer of funds between your own accounts, you can transfer
up to the available balance in the 'From' account. For transfer of funds
to 3rd Party accounts, you can transfer maximum up to a daily limit of AED
1,000,000.00 or the limit you had chosen at the time of applying). |
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| 31. Are funds transferred immediately when
I use the "Transfers" function? |
| Yes, the transfer will be effected immediately. |
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| 32. Which accounts can be used for bill payment?
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| You can pay your bills from your Current / Call or Savings Accounts.
|
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| 33. Is there a maximum limit on the amount
I can pay? |
| The maximum limit you may pay anyone is the available balance
in your account for up to AED 100,000.00 or the daily transaction limit
you had chosen, whichever is lower. |
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FAQ