Your strategic partner for regional flows
Global Transaction Banking
We are at a significant moment in the fortunes of the global economy.
Our advantageous geographic position at the centre of the region, combined with our award-winning credentials make us an ideal partner for businesses poised to move ahead quickly.
Our integrated cash management expertise, backed by web-based cash and treasury management solutions, will have all your requirements covered, from account information right up to state-of-the-art liquidity management solutions.
Our implementation philosophy
We have the expertise in transaction banking and highly experienced project managers to deliver high-end solutions that reflect ease of use, speed, efficiency and security. In consultation with you, we optimise the project governance framework by establishing the terms of reference and operating agenda, thereby ensuring that the handover to our Sales and Client Management team is carried out effectively. From then on you are in safe hands.
- Experienced project managers
- Single point of contact during implementation phase
- Responsible for delivery according to the agreed project timeline
- Strong understanding of the global transaction banking business and clients’ needs
- Good technical knowledge to liaise with your IT department during system setup
- A step-by-step process will be clearly defined
- There will be a clear and detailed project plan
- Business requirements and solutions will be scoped and documented
- Handover of the support model to client delivery and service team for ongoing support
- Robust system testing will be conducted during implementation
- Change requests raised will be assessed and discussed with you
- Setting of goals and agreement of implementation timeline
- Assign project members to coordinate the implementation support internally
Sales and Client Management
Our Sales and Client Management Team comprises multi-lingual experts who will act as your single point of contact for any cash management queries post- implementation. Integrity, transparency, efficiency and empathy are the core values at the heart of our Global Transaction Banking offering.
Our team will work with you to maximise efficiency in your daily operations. They will:
- Provide training and transaction advisory services
- Take full ownership of all your queries, requests and feedback
- Conduct regular service reviews and client satisfaction surveys
- Deploy a tracking system to monitor turnaround of your queries
- Adopt an escalation system which allows critical issues to be fast-tracked