1. We have something to say… (Introduction)
a) First of all, we are delighted to have you as part of the First Abu Dhabi Bank (FAB) family. We love hearing from you, and we make sure you are always updated with all the new and exciting developments at FAB. Your views about our products and services are valuable for us, and we take your feedback quite seriously. So, we encourage you to keep sharing your thoughts with us on Facebook, Twitter, Instagram, LinkedIn and YouTube.
But just like every family, even FAB has its set of rules when it comes to social media. It would be great if you follow them and keep our social media community one big, happy family!
2. Protection at all costs (Privacy & Security)
b) As you know, the world of social media can be a bit dicey at times. Protecting your privacy and that of others is of utmost importance to us. To help us do the same, please do not include personally identifiable information such as ID numbers, account numbers, phone numbers or e-mail addresses in any of your comments or posts in a public message. If you do include personally identifiable information, knowingly or unknowingly, we have no other choice but to delete your comment and/or post. You wouldn’t like that, would you? Neither would we!
3. Let’s just keep it to ourselves (Customer Support Requests)
Not quite happy about something with us? Got a question about our latest service/product? Either way, we love hearing from you and try our best to reply at the earliest. However, in order to protect your rights to personal and financial privacy, we will not answer your account-specific support questions publicly. Instead, why not share your mobile number with us via private/direct message so that our customer service department can contact you directly? It’s faster, and it’s better if things remain only between us!
4.Comment with care. (Comments & Posting)
Yes, everyone’s free to speak their mind and express their views. But we need to be mindful of others’ feelings as well. That’s why all comments and posts will be reviewed by us to ensure that they comply with our policies.
We reserve the right (but shall have no obligation) to pre-screen, review, flag, filter, modify, refuse or remove any or all content from the FAB social media pages either manually or automatically.
Please note that we may delete comments or posts that we deem to be:
5.No infringement please! (Copyright & Intellectual Property)
Along with the feelings and opinions, you should be mindful of others’ copyright and intellectual property policies too. We respect the intellectual property rights of others and ask that you do as well. Please bear in mind the following:
6. The first things about third-party sites (Links to Third Party Sites)
Since we are a large corporation with many advertising relationships, and we help you ‘Grow Stronger’ in every aspect of life, it may frequently happen that our scope of work overlaps with a third party. As and when we think the information may be helpful to you, we may occasionally post links to third-party sites. However, please note that this does not in any way constitute an official endorsement of the site or company. We will do our best to identify and disclose any relationships that FAB may have with a site or company.
Also please note that FAB may search its social media pages, either by itself or with the use of third parties for relevant and publicly available content. We may use that content to improve our products or services and it may also be used to address consumer issues or questions.
7.Changing rules for an ever-changing world (Guideline Changes)
With the social media world changing by the minute, the FAB social media pages are evolving as well, and the form and nature of the FAB social media pages may change from time to time without any prior notice. That’s why, we reserve the right to change or add to these FAB social media house rules from time to time and will post any material revisions on our FAB social media pages.
If you do not agree to the revised rules, you should alter your preferences, or consider stopping using the FAB social media pages. By continuing to access or make use of our services after those changes become effective, you agree to be bound by the revised FAB social media house rules.