Peace of mind every time you shop and additional lifestyle benefits
Every time you make a purchase, you’re protected against fraud, theft and accidental damage
Chip & PIN Debit Cards
For those customers who have received new Chip and PIN debit cards, your old cards will be deactivated on 31st May 2017.
Enjoy travel benefits and Stars with every purchase plus more great benefits
See the great benefits you get with your card.
- Free cash withdrawals at any ATMs across UAE.
- VIP airport lounge access across the Middle East. No prior booking is required, simply show your One Platinum Debit Card at the lounge reception.
Discover a range of features designed to keep you, your card and your purchases safe every time you shop.
- Enjoy Purchase Protection with all your purchases for up to 90 days from the purchase date.
- For added security when you make transactions online, we’ll send you a One Time Password (OTP) before we authorise your transaction.
- Plus, each time your card is used, we’ll send you an SMS alert to let you know, so you can keep track of your card use and spending.
Rewards and Offers
Earn 0.5 Stars for every AED 2 spent, then redeem your Stars for a world of travel and lifestyle benefits.
- Redeem your Stars for Etihad Guest Miles, Skywards Miles from Emirates, or to book tickets on any airline through our Stars Travel Portal.
- Stars can also be redeemed for the Stars Card, which is accepted as a payment method wherever you see the Visa sign.
- Enjoy special offers and discounts at selected premium retailers, restaurants and lifestyle venues in the UAE.
- When you open a One account, you are entitled to receive the One Platinum MasterCard Debit Card.
- The card is linked to your account and you can spend up to your available account balance when you make purchases.
Fees and charges
|Issuing Fee (for primary card)||Free|
|Issuing Fee (for supplementary card)||AED 25|
|Replacement for Lost/ Stolen Card||AED 25
|International Transaction Fee / Currency Conversion Fee||2%|
|ATM Cash Withdrawal Fees on ATMs in UAE||Free|
|ATM Cash Withdrawal Fees on non-ATMs in UAE||Free*|
|ATM Cash Withdrawal Fees on GCC Net ATMs||AED 6
|Balance Enquiry on ATMs in the UAE||Free|
|Balance Enquiry of non-ATMs in the UAE||AED 1
|Balance Enquiry on GCC Net ATMs||AED 3
|Declined Transaction on non-branch ATM in the UAE||AED 1|
|Withdrawal on International ATMs||AED 15 or 2.5% of withdrawn amount whichever is higher|
|Copy of sales slip||AED 25
|Uncollected Card destroyed by Bank||AED 50|
(*With effect from 22nd June 2015, 4 Cash withdrawals are free in a month at any Non-branch ATMs in the UAE. Beyond 4 transactions there will be a charge of AED 2 per withdrawal).
For any queries or billing information, simply call our 24-hr Call Centre on 600 52 5500, or walk into any branch. Our Bank reserves the right to change its card pricing at any time.
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