Egypt – عربي

Staying Safe Online

With the increase of cybercrime such as phishing and malware, being cautious when banking online is strongly recommended.
The online banking system is designed to protect your information and privacy through several security measures:

  • Strong encryption
  • Secure login
  • Dual factor authentication for login & transactions
  • Automatic logout

Here are some important guidelines to follow to protect you from cybercrimes and online fraudsters:

  • Change your online banking password regularly
  • Memorise your password rather than writing it down and avoid using software that remembers your password for you
  • Avoid using public computers for online banking
  • Always keep your computer's operating system up-to-date. Check regularly for security-related updates or fixes
  • Always keep your virus protection software up-to-date. Anti-spyware protection is also recommended to prevent against malicious programs
  • Don’t connect to a VPN while accessing online banking
  • Never send e-mails that contain your personal information (this may include your address, account numbers, credit card numbers, and login credentials). E-mail is not encrypted and can be intercepted. To send any confidential information to us, log into your online banking account and use our Secure Message service
  • We will never send you an e-mail, SMS or call you asking you to provide us with personal information. Please report all such incidents to our call centre or send an email using our Secure Message Service
  • Never respond to an e-mail that asks you to click on a link to connect to the bank. These e-mails are scams (called "phishing" scams). Please report such emails to our call centre or send an email using our Secure Message Service.

For further information or assistance please call our dedicated customer support team on:
UAE Helpline: 600 56 6223
International Helpline: +971 2 635 8001 – Option 6

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UAE Helpline

600 52 5500

International Helpline

+971 2 6811511

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