Your strategic partner for west-east corridor flows
We are at a significant moment in the fortunes of the global economy. Our advantageous geographic position at the centre of the West-East corridor, combined with our award-winning credentials make us an ideal partner for businesses poised to move ahead quickly.
Our implementation philosophy
At NBAD we have the expertise in transaction banking and highly experienced project managers to deliver high-end solutions that reflect ease of use, speed, efficiency and security. In consultation with you, we optimise the project governance framework by establishing the terms of reference and operating agenda, thereby ensuring that the handover to our Sales and Client Management team is carried out effectively. From then on you are in safe hands.
- Experienced project managers
- Single point of contact during implementation phase
- Responsible for delivery according to the agreed project timeline
- Strong understanding of the global transaction banking business and clients’ needs
- Good technical knowledge to liaise with your IT department during system setup
- A step-by-step process will be clearly defined
- There will be a clear and detailed project plan
- Business requirements and solutions will be scoped and documented
- Handover of the support model to client delivery and service team for ongoing support
- Robust system testing will be conducted during implementation
- Change requests raised will be assessed and discussed with you
- Setting of goals and agreement of implementation timeline
- Assign project members to coordinate the implementation support internally
Sales and Client Management
The Sales and Client Management Team at NBAD comprises multi-lingual experts who will act as your single point of contact for any cash management queries post- implementation. Integrity, transparency, efficiency and empathy are the core values at the heart of our Global Transaction Banking offering.
Our team will work with you to maximise efficiency in your daily operations. They will:
- Take full ownership of all your queries, requests and feedback
- Deploy a tracking system to monitor turnaround of your queries
- Provide training and transaction advisory services
- Conduct regular service reviews and client satisfaction surveys
- Adopt an escalation system which allows critical issues to be fast-tracked
Kindly note that all the above products and services may not be available in India and those products and services that are offered in India are governed by the Indian regulatory requirements.