Sudan - عربي

Online Banking Terms and Conditions

In this document, the following words and phrases shall have the meanings set out below unless indicated otherwise. You should read every definition, clause, phrase and sentence detailed in this document with utmost care and should not accept these Terms and Conditions without fully understanding their meaning. If you do not understand any part of this document or you require further clarification, you should immediately contact NBAD to seek further clarification. Unless the context otherwise requires, words importing the singular include the plural and vice-versa.

You must read these Terms and Conditions carefully prior to signing or electronically submitting an Application. By signing or electronically submitting an Application, you shall be deemed to have understood and accepted these Terms and Conditions and will be bound by these Terms and Conditions.

1.Definitions

Authorized Charities

A charitable organization which the Customer is able to donate money to via online banking channel.

Beneficiary

Saved online transaction details for future use.

Business Day

A day on which NBAD is open for operations in United Arab Emirates.

Customer

A person who has a retail account and/or credit card with NBAD and who is authored to conduct transaction and/or instruction via the service

Instruction

Electronic data initiated remotely by the User and electronically transmitted to NBAD via the Service.

IVR PIN

Interactive Voice Response PIN (4 digit) used to authenticate the customer through the NBAD Call Centre channel.

Messages

Refers to the “Message” option available within the RIB Service enabling secured electronic mail communication between the User and NBAD and that is accessible to authenticated/authorized Users only.

Mobile PIN

Six digit personalized password used in NBAD Mobile Banking for authentication.

NBAD

National Bank of Abu Dhabi PJSC.

NBAD Mobile App

NBAD’s mobile application accessed by a Customer to use the Service.

One Time Password (OTP)

Six digit authentication code randomly generated automatically and sent to customer’s registered mobile with NBAD via SMS.

Online Services

Electronic forms used to apply various NBAD products and services via service.

Password

A combination of alpha and/or numeric characters which is required by the User to access the Service.

Retail Internet Banking (RIB)

NBAD’s online banking channel accessed by NBAD retail customers for various banking needs.

Security Tool

User Id, Password, One Time Password (OTP) or any other means of security implemented by NBAD from time to time for a User to access the Service.

SMS Cash

Fund transfer from customer’s NBAD Account and/or credit to another person using UAE mobile number for fund collection via NBAD ATM’s in UAE.

Terms and Conditions

Refers to the terms and conditions mentioned herein governing the use of Service.

Transaction

Instructions affecting a Customer’s account and/or credit card.

Transfer

 Transfer option consist of below transaction facility:
(i) Transfer between your own NBAD accounts and/or credit card(s).
(ii) Transfer to Other NBAD Accounts or cards
(iii) Transfer within the UAE
(iv) Transfer outside UAE (International Transfer)
(v) SMS Cash 

Transfer Between Your Own NBAD Accounts or Cards

Fund transfer between your own NBAD accounts and credit cards maintained with NBAD UAE (your own NBAD Credit Card payments).

Transfer to Other NBAD Accounts or Cards

Fund transfer to other NBAD accounts and credit cards maintained with NBAD UAE.

Transfer out Side UAE / International Transfers

Fund transfer from customer’s NBAD Account and/or credit card to an account with another bank outside UAE.

Transfer Within the UAE

Fund transfer from customer’s NBAD Account and/or credit card to an account with another bank within in UAE.

User

Refers to any individual, whether a customer of NBAD or not, who has access to the Service.

User ID

A group of alpha and/or numeric characters which are required by the User to access the Service.

Utilities & Charity

Utility bill/services payment from a Customer's NBAD account and/or credit card towards the approved service provider by NBAD and/or donations to Authorized Charities.

Website

Refers to the website owned, established and maintained by NBAD and located at the URL www.nbad.ae.

2.Eligibility
Any NBAD account holder with at least one current, call or savings account or credit card is eligible to apply for the Service. NBAD reserves the right to refuse an Application and may at any time at its sole discretion stop a Customer’s or User’s access to the Service.
3.Rules of Transactions
3.1

Transactions will be processed only upon the availability of sufficient funds in the Customer's respective account or credit card at the time the User submits the Transaction and is subject to the daily transaction limit that applies to the Service as detailed in clause 3.2.

3.2

Subject to the User’s agreement to these Terms and Conditions or requesting a different daily transaction limit, NBAD ‘Elite Banking’ Users shall be subject to a daily transaction limit of AED 500,000 and all other Users shall be subject to a daily transaction limit of AED 250,000.

3.3

Transfer  Between Your Own NBAD Accounts/Cards.

3.3.1

Transfer  Between Your Own NBAD Accounts/Cards is permitted between Customer's own NBAD accounts and/or credit card(s) maintained with NBAD UAE.

3.3.2

Transfer  Between Your Own NBAD Accounts/Cards may be submitted via the Service twenty four (24) hours a day.

3.3.3 Transfer  Between Your Own NBAD Accounts/Cards in foreign currencies may be submitted via the Service twenty four (24) hours a day and shall be processed at the prevailing exchange rate applicable at the time the Transaction is submitted.
3.4 Transfer to Other NBAD Accounts and Credit Cards.
3.4.1 Transfer to Other NBAD Accounts and Credit Cards is permitted from Customer's NBAD accounts and/or credit card(s) to other NBAD Customers accounts and/or Credit cards maintained with NBAD UAE.
3.4.2 Transfer to Other NBAD Accounts and Credit Cards may be submitted via the Service twenty four (24) hours a day.
3.4.3 Transfer to Other NBAD Accounts and Credit Cards in foreign currencies may be submitted via the Service twenty four (24) hours a day and shall be processed at the prevailing exchange rate applicable at the time the Transaction is submitted.
3.4

Utility Payments & Charity

3.4.1

Utility Payments & Charity are permitted from the Customer’s account and/or credit card towards the utility bill/service payment provided by NBAD and/or towards donations to Authorized Charities.

3.4.2

Payments may be submitted via the Service twenty four (24) hours a day.

3.4.3

Payments in foreign currencies may be submitted via the Service twenty four (24) hours a day and shall be processed at the prevailing exchange rate applicable at the time the Transaction is submitted.

3.5

Transfer within UAE

3.5.1

Transfer within UAE are permitted from the Customer’s own account and/or credit card to an account/Credit Card with another bank.

3.5.2

Transfers to Other Banks in UAE Dirham and foreign currency may be submitted via the Service twenty four (24) hours a day.

3.5.3

Transfers to Other Banks in UAE Dirham that are submitted by 4.00 PM (UAE time) on any Business Day will be processed on the same day.

3.5.4

Transfers to Other Banks submitted after the above mentioned cut-off times or during any day that is not a Business Day in the UAE will be processed on the next Business Day.

3.5.5 During foreign currency holidays, quoted FX rates may include a risk premium
3.6 Transfer outside UAE / International Transfer
3.6.1 Transfer outside UAE / International Transfer are permitted from the Customer’s own account and/or credit card to an account/Credit Card with another bank.
3.6.2 Transfer within UAE and outside UAE (International Transfers) in UAE Dirham and foreign currency may be submitted via the service twenty four (24) hours a day and the same will be processed based on the currency cut-off time as per NBAD.
3.6.3 Transfer outside UAE / International Transfer in foreign currency that are submitted by 1.00 PM (UAE time) on any Business Day will be processed on the same day.
3.6.4 Transfer outside UAE / International Transfer submitted after the above mentioned cut-off times or during any day that is not a Business Day in the UAE will be processed on the next Business Day.
3.6.5 During foreign currency holidays, quoted FX rates may include a risk premium
3.7 SMS Cash
3.7.1 SMS Cash are permitted from the Customer’s account and/or credit card towards the a beneficiary mobile number for cash withdrawal from any of NBAD UAE ATM’s.
3.7.2 Payments may be submitted via the Service twenty four (24) hours a day.
3.7.3 Payments in foreign currencies may be submitted via the Service twenty four (24) hours a day and shall be processed at the prevailing exchange rate applicable at the time the Transaction is submitted.

3.6

Funds

3.6.1

Existing subscribers to NBAD’s mutual funds may access their investment accounts for viewing purposes only.

3.7

Alerts

3.7.1

Users may subscribe or unsubscribe to Transaction alerts to the Customer’s mobile number or email address registered with NBAD via the Service.

4.Fees and Charges

4.1

All NBAD's fees and charges shall be debited from the Customer's respective account and/or credit card.

4.2 Except in respect of Payments to utility companies or donations to Authorized Charities, any transfer of funds from a credit card account to any other account shall be subject to cash advance fees. In addition, Transfer To Other Banks shall be subject to prevailing bank tariffs.
4.3 Charges will be applicable in case the transaction is rejected or canceled by correspondent / beneficiary bank / Upon user request to cancel. The above charges will be applied to customer account.
4.4 In case of transaction reversal to customer account as per point 4.3, prevailing FX rates will be applied.
5.Mobile Banking

5.2

Once registered, the Customer may use the Services, authorizing NBAD to act upon any Instruction which is identified by the App and NBAD shall be responsible for acting only on those Instructions received by NBAD.

5.3

The Customer agrees that all Instructions transmitted from the App or otherwise issued by the Customer shall be considered as valid and binding, and agrees not to dispute or challenge the validity or enforceability of any Instruction on the grounds that it is not a written document and hereby waives any such right the Customer may have at law. In addition, such Instructions are considered original documents and the Customer agrees not to challenge the admissibility of any Instruction on the grounds that it is made in electronic form.

5.4

The internet service provider or intermediary shall provide a part or the whole of the Services and the fees and charges payable to such internet service provider or intermediary shall be borne by the Customer as made available by the internet service provider or intermediary from time to time.

5.5

The Customer is responsible for notifying NBAD of any change in contact details, and NBAD will not be liable for the Customer’s receipt of Instructions from the App recorded with NBAD.

5.6

The Customer shall be responsible to inform NBAD of any unauthorized Transactions that have taken place. In the event the Customer fails to inform NBAD, NBAD will not be liable for any Transactions made.

5.7

NBAD may, without notice and without stating the reason therefor, cancel or refuse to execute any Instruction at any time without incurring any liability.

6.Security Tools

6.1

The Customer shall be fully responsible for safeguarding the Security Tools and for ensuring they are not disclosed to any person. The Customer is required to change the Password(s) if instructed by NBAD.

6.2

In case the Secure Id device is lost, stolen or damaged, the Customer must immediately notify NBAD.

6.3

The Security Tools are considered the Customer/User identification and authentication for the Service. Once completely and successfully entered, NBAD shall consider the User as the source of all Instructions and Transactions.

6.4

Passwords may be re-activated by NBAD. If the Password is re-activated, NBAD will allow a further five (5) attempts to log in.

6.5

The User can reset their Password electronically via the Service following the security authentication.

7.Intellectual Property

7.1

Copyright in the information provided to the Customer is owned by NBAD. The Customer may use this information for its own personal reference only. The Customer may reproduce this information in hard copy solely for its own personal use. The information may not otherwise be reproduced and must not be distributed or transmitted to any other person or incorporated in any way into another document or other material.

7.2

The Customer acknowledges and agrees that NBAD owns all right, title and interest in the Service, and nothing in this Agreement confers in the Customer any right of ownership in the Service.

8.Liability

8.1

The Customer hereby acknowledges that NBAD shall not be responsible for any errors, damages and claims that may result from the open nature of the internet. The Customer shall be solely responsible for all risks resulting from the use of the Service by a Customer, User.

8.2

The Customer is solely responsible for the accuracy and correctness of all information and details transmitted via the Service. The Customer acknowledges that all Transactions and Instructions conducted via the Service will be processed without any further reference, written notice or verification.

8.3

Once the User submits and confirms Instructions or Transactions via the Service, NBAD shall be under no obligation to accept any amendment or cancellation thereof.

8.4

The Customer shall be solely responsible for establishing, adding or modifying beneficiary details via the Service. NBAD will not be liable for non-payment as a result of error of beneficiary details submitted by a User, any failure to identify the beneficiary or delay in payment to the beneficiary at the receiving destination.

8.5

The Customer agrees to treat the access rights, documentation and any information related to the Service, strictly private and confidential at all times and shall not copy or reproduce them in any form either in whole or in part.

8.6

NBAD shall not accept and shall have no liability in relation to any claims for compensation, loss or damage that may result from any Transaction or Instruction or use of the Service.

8.7

The Customer shall defend, indemnify and hold harmless NBAD against claims, actions, proceedings, losses, damages, expenses and costs (including without limitation court costs and reasonable legal fees) arising out of or in connection with the Customer's use of the Services, provided that:

8.7.1

the Customer is given prompt notice of any such claim.

8.7.2

NBAD provides reasonable co-operation to the Customer in the defense and settlement of such claim, at the Customer's expense; and

8.7.3

the Customer is given sole authority to defend or settle the claim.

8.8

The Customer shall be liable for any misuse of the Service as a result of non-compliance with security procedures, these Terms and Conditions, disclosure of any Security Tools or any other form of security breach from the User's terminal.

8.9

NBAD shall not be liable for any failure of the Service, including, without limitation, Transaction alerts, beyond its reasonable control and does not warrant that the Customer’s use of the Services will be interrupted or error- free.

8.10

NBAD shall not be a party to any dispute between the Customer/User and any third party.

8.11

NBAD makes no warranty as to the quality of service provided by any internet service provider and shall not be liable for any loss or damage that may result from any lapse or failure on the part of the internet service provider or any third party affecting the Service or from any unavailability or improper functioning of the Services for any reason including due to the location, internet network availability and signal strength, proper functioning of hardware or software.

8.12

The Customer hereby irrevocably agrees to indemnify and keep NBAD indemnified, at all times hereafter, from all loss

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